The store & its operator

MhtGv™ sells swimming supplies and is owned and operated by Foshan Changsu Network Technology Co., Ltd.. Our business address is Shop 4, No. 37 Jixiang 4th Street, Xiqiao Town, Nanhai District, Foshan City (Registered Address Declaration).

When will an order leave and arrive?

Processing normally takes 2–4 business days after payment confirmation, or up to 5 business days during holidays, promotions and unusually high order volumes. Standard shipping to supported U.S. destinations generally takes a further 10–15 business days after dispatch. See Shipping Policy.

What does delivery cost, and where does it begin?

Methods and charges appear at checkout before payment. Our facilities or designated partners may fulfill an order according to stock, product location and destination; shipment origin can differ from our business address.

How can I follow a shipment or report a missing parcel?

Available tracking details are normally supplied after dispatch by email or the applicable tracking method. If updates stop for an extended period or a parcel appears delayed or lost, email service@mhtgv.com with your order number. If tracking says delivered, check the delivery area, mailbox, reception desk, household members, neighbors and carrier notices; contact us if you still cannot locate it.

Can I return an item, and where should I send it?

Eligible goods can be returned within 30 calendar days of confirmed delivery, subject to the Return & Refund Policy. Contact us before shipping, with your order number, item, reason and relevant photos or video. We provide the return warehouse address after approval; do not automatically use our registered business address.

Who covers return postage?

Customers generally pay postage for eligible preference-based returns. If a product or fulfillment error causes damage, defects, an incorrect or incomplete item or material misdescription, the appropriate solution will not impose additional costs on the customer resulting from that error.

When will my refund be processed?

Eligible refunds are issued to the original payment method and generally processed within 5–10 business days after an approved return has been received and inspected. Your bank or payment provider may take longer to display the credit.

Can an order be canceled?

Ask customer support promptly before fulfillment starts. Cancellation cannot be guaranteed after fulfillment or shipment begins. An order successfully canceled before fulfillment has no cancellation fee.

What if the item arrives with a problem?

Contact us with the order number and relevant photos or video if goods are damaged, defective, incorrect, incomplete or materially misdescribed. We will review the circumstances and arrange a reasonable replacement, refund or return solution.

How do I reach customer service?

Email service@mhtgv.com, call +86 13644649703, or visit Contact Us. Support hours are Monday–Friday, 9:00 AM–6:00 PM PST. For an existing order, include its number and checkout email address.

Business & customer care

MhtGv™ is owned and operated by Foshan Changsu Network Technology Co., Ltd..

Brand

MhtGv™

Legal company

Foshan Changsu Network Technology Co., Ltd.

Business address

Shop 4, No. 37 Jixiang 4th Street, Xiqiao Town, Nanhai District, Foshan City (Registered Address Declaration)

Website

mhtgv.com

Customer support email

service@mhtgv.com

Customer service phone

+86 13644649703

Customer service hours

Monday–Friday, 9:00 AM–6:00 PM PST