Before dispatch

After payment is confirmed, normal order processing takes 2–4 business days. Holidays, promotions and unusually high order volumes may extend processing to as many as 5 business days. These periods do not include the shipment’s time in transit.

Delivery estimates & checkout charges

For supported United States destinations, standard transit is generally 10–15 business days after dispatch. This is an estimate, rather than a guaranteed arrival date. Destination, carrier operations, customs where applicable, weather, seasonal demand and other transport conditions can affect arrival.

The available delivery methods and their charges are calculated and shown at checkout before payment. Review the shipping amount before submitting your order.

Where fulfillment takes place

Inventory availability, item location and destination determine whether our facilities or designated fulfillment partners handle an order. The shipment’s physical origin may differ from our registered business address. Inventory and product locations can also mean an order travels in separate parcels; separate tracking details may be supplied.

Following a parcel

After dispatch, available tracking details are normally supplied by email or the applicable order-tracking method. Carrier systems can take a reasonable period to display the first updates.

When delivery needs attention

Email service@mhtgv.com with your order number if tracking remains unchanged for an extended period, a delivery is unusually late, or a parcel appears lost. Include any tracking details you have. We will review the shipment and, where appropriate, work with the carrier or fulfillment provider on a reasonable next step.

If a parcel is marked delivered but cannot be found, check the delivery area, mailbox, reception desk, household members, neighbors and carrier notices. Contact us if it is still missing so we can review the circumstances. A delivered tracking scan does not close that review.

Checking the delivery address

Please enter a complete, accurate delivery address at checkout. Report an error to customer support promptly. We cannot guarantee an address change after fulfillment or dispatch has begun.

Business & customer care

MhtGv™ is owned and operated by Foshan Changsu Network Technology Co., Ltd..

Brand

MhtGv™

Legal company

Foshan Changsu Network Technology Co., Ltd.

Business address

Shop 4, No. 37 Jixiang 4th Street, Xiqiao Town, Nanhai District, Foshan City (Registered Address Declaration)

Website

mhtgv.com

Customer support email

service@mhtgv.com

Customer service phone

+86 13644649703

Customer service hours

Monday–Friday, 9:00 AM–6:00 PM PST