MHTGV Β· CUSTOMER GUIDE
Return & Refund Policy
This guide sets out the return window, how to obtain instructions, who pays return postage and when a refund is processed.
Check the window & condition
Eligible items may be returned within 30 calendar days after confirmed delivery. Standard returns should be unused and in original condition, with original parts and accessories, original packaging where reasonably possible, and proof of purchase or relevant order details.
Start with a request
Write to service@mhtgv.com before mailing anything back. Send your order number, the item involved, the reason for returning it, and photographs or video where relevant. After review and approval, we will supply the correct return warehouse address and instructions. Do not automatically send goods to our registered business address.
Return postage depends on the reason
Change of mind or personal preference: the customer is generally responsible for return shipping on an eligible preference-based return.
A product or fulfillment problem: if an item is damaged, defective, incorrect, incomplete or materially misdescribed because of a product or fulfillment issue, we will arrange an appropriate replacement, refund or return solution without additional costs to you resulting from that error.
Inspection & refund
We may inspect returned goods on receipt to confirm that the return conditions have been met. After an approved return is received and inspected, eligible refunds go back to the original payment method. Our processing generally takes 5β10 business days; a bank or payment provider may need further time to show the credit.
An order arrived with a problem
Tell customer support as soon as reasonably possible about damage, defects, an incorrect or incomplete order, or a material difference from the description. Supply the order number and relevant photographs or video. We will assess the circumstances and provide a reasonable replacement, refund or return arrangement.
If you need to cancel
Contact service@mhtgv.com promptly before fulfillment begins. We make reasonable efforts to honor cancellation requests, but cannot guarantee cancellation once fulfillment or shipment is underway. A successfully canceled order carries no cancellation fee when canceled before fulfillment.
Business & customer care
MhtGvβ’ is owned and operated by Foshan Changsu Network Technology Co., Ltd..
- Brand
- MhtGvβ’
- Legal company
- Foshan Changsu Network Technology Co., Ltd.
- Business address
- Shop 4, No. 37 Jixiang 4th Street, Xiqiao Town, Nanhai District, Foshan City (Registered Address Declaration)
- Website
- mhtgv.com
- Customer support email
- service@mhtgv.com
- Customer service phone
- +86 13644649703
- Customer service hours
- MondayβFriday, 9:00 AMβ6:00 PM PST